Handling NHS Complaints in Community Pharmacy

Published on: 1st February 2022 | Updated on: 20th September 2023

NHS Redress regulations Wales (2011)

Putting Things Right – Guidance to Contractors

WHC- Putting things right leaflet-English

WHC- Putting things right leaflet-Welsh

WAG Guidance on implementation (2011)

The guidance document to support Putting Things Right has been updated and is available:. Staff guide to handling concerns about the NHS: Putting Things Right

The guidance helps staff to interpret the Regulations. It provides advice on applying best practice in handling and investigating a concern.