BCU – Process for Flexible Working January 2022

Published on: 9th November 2022 | Updated on: 9th August 2023

IMPORTANT: Flexible working

  • As you will be aware, Welsh Government has permitted flexible working across the COVID-19 pandemic to support community pharmacies in meeting the demands placed on them during this time. It is a requirement of these flexibilities that the Local Health Board and other organisations are notified in advance of the use of this arrangement. Please see the original letter from Andrew Evans, and we have prepared the attached guidance, and associated poster, to support you with using these arrangements effectively.
  • We have received a number of comments and complaints regarding availability of pharmacies that we believe to be operating under these arrangements, but have no record of being notified of the use of flexible working in this pharmacy. We are also concerned that not all pharmacies have been notifying local healthcare providers, or making it clear to patients that they are working under these arrangements and are still available for urgent issues.
  • Please can all pharmacies that are currently working under these arrangements, or intend to in the future, notify the health board of their intention to do so as soon as possible via the form at: https://forms.office.com/r/CBVWUALLAp. For those who are currently working under this arrangement, please use the date of submission as the start date. A notification will be in force for a maximum of 14 days at a time. If you wish to continue working flexibly after this time, please resubmit your notification.
  • Pharmacy premises found not to be open to the public during contracted hours who have not notified the LHB or other relevant organisations will be considered to have temporarily suspended pharmaceutical services and this will be handled accordingly.


Guidance on flexible working

Flexible opening patient notice

Letter from CPO – Covid & Flexible working